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FAQs

How much notice do I have to give when placing my order?
As long as the equipment is available, you can call us the day before you need it and we can have it delivered to you or you may collect from our warehouse. No real notice is required however we encourage you to book as soon as you can.

How long do I have the equipment for?
Equipment is hired out on a daily basis or a weekend rate. This means if your event is on a weekend you may have the equipment for up to three days. Client collections and returns are from our warehouse at 264 Richmond Road Marleston. Collections are usually the day before if your event is on a week day with returns the following day. For weekend events, collections are usually Friday by 5pm or Saturday by 12noon and returns are the Monday (or Tuesday for public holidays) ,
We also offer a delivery and collection service at a cost which is based on location and the amount of hire.

Our crew install all structures i.e. marquees, pavilions, pagodas which means you will be charged a delivery and collection cost. Delivery for structures can be as early as Wednesday or Thursday preceding your function. This gives you time to set up, decorate and let wet surfaces dry etc... These timelines are flexible to meet your requirements.

Do I need to pay a deposit for my order?
We appreciate a 30% deposit on invoice to secure your booking. The balance is to be paid  prior to the delivery date of your hire items or if you are collecting from our warehouse, the balance can be paid on collection.

How can I pay for my order?
We accept Cash, VISA, MasterCard, AMEX (3% surcharge on each transaction for AMEX), Cheque and Mondey Order. 
Cheques and direct debits are payable to White Marquee Event Hire.
ANZ BSB: 015 250 ACCOUNT NUMBER: 4020 54618 
NB: Please reference your invoice or quote no for easy tracking.
These payment methods are  listed on the bottom left of your invoice or quote.

What are the cancellation terms if I would like to cancel my order?
White Marquee requires seven days’ notice prior to the delivery date or client collection date of Goods with exception to marquees, pavilions and pagodas where fourteen (14) days’ notice is required prior to the delivery date.
of any cancellation otherwise you will be charged 20% of your total order if a deposit has not been paid, or the 30% deposit is non-refundable on all Goods.
Please refer to our Terms and Conditions.

Do your prices advertised include GST?  Yes.

Do your hire prices include delivery and collection?
Delivery and collection does incur an additional charge. The cost is determined by the amount of hire and delivery destination from our warehouse at Marleston.

What happens if something gets damaged?
White Marquee has an 7% Optional Damage Waiver which is added to the total amount of the tax invoice. Upon payment the Customer is not liable for accidental damaged or broken Goods.
Please note that all broken or damaged Goods must be returned to White Marquee otherwise they are classed as missing Goods, which the Customer agrees to pay for on a full replacement value basis.
The Damage Waiver does not cover any loss of goods, intentional damage and/or loss caused by vandalism or theft.

If the Customer elects not to pay the Damage Waiver then the Customer agrees to be responsible and pay White Marquee Event Hire for full replacement value of all damaged and missing Goods.
All Goods comprising Crockery & Glassware must be returned in a condition that White Marquee in its sole and absolute discretion recognises as its Goods.
Please also refer to our Terms and Conditions.

Do I have to return all the goods washed?
Crockery and cutlery needs to be washed and bought back in a clean and dry condition. Once returned it is put through our commercial dishwashing process to ensure hygiene standards are maintained. A cleaning fee will incur if items are returned dirty.
Glassware can be emptied after use, and placed back in their boxes upright.
Linen can be returned dirty.
Catering equipment must be returned the same way you received it. If not, cleaning fees will be charged accordingly.

When are you open?
We are open 8.30am to 5.30pm Monday to Friday and Saturday 8.30am-12.30pm.
We have a showroom at 264 Richmond Road that you are welcome to browse to assist you in your event planning and staff on hand to provide advice. No appointment is necessary.