Frequently asked questions about White Marquee

What are your hours of operation?

We are open 8.00am to 5.30pm Monday to Friday and Saturday 8.30am-12.30pm. We have a showroom at 264 Richmond Road that you are welcome to browse to assist you in your event planning and staff on hand to provide advice. No appointment is necessary.

How much notice do I have to give when placing my order?

As long as the equipment is available, you can call us the day before you need it and we can have it delivered to you or you may collect it from our warehouse at 264 Richmond Road, Marleston. No real notice is required however we encourage you to book as soon as you can, particularly if you require a marquee structure.

How long do I have the equipment for?

Equipment is hired out on a daily basis or a weekend rate. This means if your event is on a weekend you may have the equipment for up to three days. 

Client Collection and Return

Client collections and returns are from our warehouse at 264 Richmond Road Marleston. 

Photo Identification is required for all client collections.

Collections are usually the day before if your event is on a weekday with returns the following day. 

For weekend events, collections are usually Friday by 5pm or Saturday by 12 noon and returns are the Monday (or Tuesday for public holidays). 

Please be mindful of vehicle size prior to collecting your hire, e.g. our 2.4m trestle does not fit the boot of most cars and therefore requires a trailer, van, SUV or roof racks.

Overdue returns incur a daily 10% charge of the total invoice amount - please refer to our Terms and Conditions.

Delivery and Collection

We offer a delivery and collection service at a cost which is based on location and the amount of hire.

Our crew install all marquee structures which means you will be charged a delivery and collection cost. Delivery for structures can be as early as Wednesday or Thursday preceding your function. This gives you time to set up, decorate and let wet surfaces dry etc. These timelines are flexible to meet your requirements.

What do I need to consider if I want to hire a Marquee Structure?

When measuring your free space you will need to allow an additional metre around the perimeter of the marquee for installation purposes i.e. a 6mx3m marquee requires a free space of 7mx4m. Free space includes no over-arching barriers such as gutters or branches.

Consider the surface - if soft e.g. grass we can peg (provided there is no irrigation or pipes) or if it's a hard surface, weights are required which incur additional costs. Sloped surfaces are generally not suitable for marquees.

We do offer site visits if you are not sure on marquee size or whether it will fit in your free space.

Our marquees are engineered structures which require installation and dismantling by our qualified crew only.

A delivery and collection fee applies to all marquee bookings.

Do I need to pay a deposit for my order?

We appreciate a 30% deposit on invoice to secure your booking. The balance is to be paid prior to the delivery date of your hire items or if you are collecting from our warehouse, the balance can be paid on collection. No orders can be dispatched without full payment.

How can I pay for my order?

We accept Cash, VISA, MasterCard, AMEX (3% surcharge on each transaction for AMEX), Cheque and Mondey Order. Cheques and direct debits are payable to Adelaide Event Group Pty Ltd.

ANZ BSB: 085 005  
ACCOUNT NUMBER: 29695 7433

* Please reference your order number for easy tracking. These payment methods are listed on the bottom left of your invoice or quote.

Do your prices advertised include GST?

Yes GST is included.                                        

How do I redeem my Entertainment Book Voucher?

Your voucher must be received prior to dispatch of your hire and final payment, otherwise no discount can be applied to your booking.

Print copy - You can post the voucher to us or deliver it in person to our showroom.

Digital copy - You can redeem the voucher via the Entertainment Book App. Once the redemption code is displayed you can send a screen shot via email to the sales consultant looking after your booking.

If you are unsure please refer to the Entertainment Book Terms and Conditions or contact us direct.

What are the cancellation terms if I would like to cancel my order?

White Marquee requires 7 days notice prior to the delivery date or client collection date of goods with exception to marquees, pavilions and pagodas where 14 days notice is required. Cancellations outside these dates will be charged 30% of the total order if a deposit has not been paid, or the 30% deposit is non-refundable on all goods.

Do your hire prices include delivery and collection?

Delivery and collection does incur an additional charge. The cost is determined by the amount of hire and delivery destination from our warehouse at Marleston.

What happens if something gets damaged?

White Marquee has a non-refundable 8% Compulsory Accidental Damage Waiver which is added to the total amount of the tax invoice. Upon payment the customer is not liable for accidental damaged or broken goods. Please note that all broken or damaged goods must be returned to White Marquee otherwise they are classed as missing goods, which the customer agrees to pay for on a full replacement value basis. The Damage Waiver does not cover any loss of goods, intentional damage and/or loss caused by vandalism or theft.

All goods comprising crockery & glassware must be returned in a condition that White Marquee in its sole and absolute discretion recognises as its goods. 

Please refer to our Terms and Conditions.

Do I have to return all the goods washed?

Crockery and cutlery must be washed and dried and returned in a clean and dry condition. Once returned it is put through our commercial dishwashing process to ensure hygiene standards are maintained. A cleaning fee will incur if items are returned dirty.

Glassware can be emptied after use, and placed back in their boxes upright.

Linen can be returned dirty.

Catering equipment must be returned the same way you received it. If not, cleaning fees will be charged accordingly.